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Call: 888.885.2722

Customer Service

  • Shipping & Delivery

    When you buy catheters online from your order will ship from one of our warehouses located closet to your home. With 9 warehouse located across the US, your order will usually get to your doorstep in 1 to 3 days.

    Place your order before 5:00 PM EST on Monday – Friday and your order will ship that day. Any order placed after 5pm, or on Saturdays, Sundays, and National Holidays, will be shipped on the following business day. uses Fed Ex for prompt and fast shipping of your home medical supplies to your doorstep. No signature is required for delivery. Your order is left at your doorstep by Fed Ex. Deliveries to a business address will be delivered to a person inside your location. will send you tracking information of your shipment via email to the email address provided at checkout. Fed Ex makes Home deliveries Tuesday through Saturday, and Business Deliveries on Monday through Friday.

  • Privacy & Security

    Your personal information is secure

    We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information, including the online ordering process in the shopping cart. This is done to protect you from unauthorized use of the information you are sending to our server.

    Our shopping cart is protected by a https:// secure page. You will see our url address change from an http:// page to a https:// page for security and privacy. Your personal information is safe and secure on these pages. SSL encryption prevents others from seeing your information. Look for our SSL Certificate on our website, found at the bottom of our web pages.

    You will also be protected by the security of our Merchant Services Processor, look for our Verified Merchant logo on our website, located at the bottom of our web pages.

    We respect your privacy.

    We will never sell your email address to 3rd party marketing organizations. This is true whether your email address is submitted by placing an online or phone order, or by creating an online account, or signing up for newsletters or coupon/email promotions.

    We use cookies properly. uses cookies to enhance your shopping and browsing experience, making your shopping experience easier, faster. The text in a cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address or phone number.

    Our Privacy Policy.

    Keeping your personal information confidential is a top priority for and all employees.

    • We will safeguard, according to strict standards of security, nonpublic, personal information our customers or representatives of our customers share with us. "Nonpublic, personal information," for example, would include such information as your name, address, telephone number, credit card number. We will maintain safeguards, physical and electronic, to protect that information. We will conduct our business in a manner that keeps personal customer information secure.
    • We will limit the collection and use of customer information to the minimum we require to deliver superior service and to administer our business. We collect personal information about customers from the following sources: From your inquiries to CatheterDeals via phone, fax, Email, mail, or Website. From your transactions with us over the phone or online e-commerce store
    • It is our policy that only authorized employees who need to know your personal information will access and use it. We may contact you regarding credit card authorizations, sales orders, or product deliveries.
    • Whenever we retain other organizations to provide support services, such as drop shipments on behalf of, we will require them to protect our customers' personal information.
    • All unsolicited suggestions, ideas, information or other submissions that are disclosed or communicated to through the web site or via email shall become and remain the exclusive property of
    • To help us keep your customer information up-to-date and accurate, please contact if there is any change in your personal information. To make sure you have the latest security features on your browser, download and install the latest version of Microsoft Internet Explorer, Firefox, Google Chrome, or Safari.
    • When necessary, we will review and revise our Privacy Policies to protect customer information.
  • Exchanges & Returns

    Please call or email customer service to obtain a RMA#, Return Merchandise Authorization. You must have this RMA# before returning your purchased items for an exchange or return. We will communicate the proper labeling, method of returning, and location to return package. These 3 criteria are needed to ensure your purchase is properly handled swiftly, and to your satisfaction.

    • Exchanges and Returns are allowed for Un-Used and Un-Opened products only.
    • Shipping cost is non-refundable, and will be reduced from the credit given to a returned order. This includes orders that received free shipping.
    • Free Shipping is a Promotional Offer that is reduced from the amount of the credit due back from a returned order.
  • Shipping Rates for orders placed online

    Orders over $75 receive FREE standard shipping

    Orders under $75 have $8.99 standard shipping

    Expedited Guaranteed Delivery via Fed Ex Next Day or Second Day Guarantee is available for the cost of this service. Please call customer service for rates and placing orders for Guaranteed Expedited Delivery.

  • Payment, Pricing & Promotions

    CatheterDeals accepts Visa, Master Card, American Express, Discover, and PayPal

    Our best pricing is when you buy catheters in the manufacturers box quantities. We pass the discount savings on to you. 

    Sign up for our newsletter to receive promotional offers.

  • Viewing Orders

    In order to view your orders placed on our website, simply create an account when you place your order by creating a login name and password. You may also create an account at anytime by clicking on my account, you will be given the option to create a new account.

  • Customer Service

    Catheter Deals is your resource for low cost medical supplies. Our website is an exclusive e-commerce store to buy catheters online. If you are looking for the best prices for your urinary catheter supplies, you have found the right retail store. Get your home medical supply products delivered straight to your door.

    Our prices are the lowest in the marketplace. Since we only sell Urinary Catheters for Men and Woman, we can offer you the best prices online for you to buy catheters when you pay for your medical supplies out of your own pocket. We are a true retail store, providing you the lowest prices. We do not bill insurance. We are here for you when insurance does not cover your catheter supplies or, when your deductibles are high and you must meet that cost before your insurance coverage kicks in.

    Our online store makes it easy to find your catheter of choice or, shop one of our weekly specials, we will always have online promotions. We understand that sometimes you do want to call and speak with someone about your different options of catheters to buy. We are here and available to discuss this with you. We have been in the urological catheter supply business for many years dealing with both insurance covered supplies and retail supplies, so we have the answers to your questions.

    We are available by phone: Monday – Friday 9am – 5pm EST 888-885-2722

    We are available by email: 24/7